Shipping & Delivery Policy

Green Agro aims to provide reliable delivery of agriculture products to serviceable locations across India. Delivery availability, charges and timelines may vary depending on the product, destination, order value and courier availability.

1. Delivery Locations

We deliver to serviceable locations across India through our available logistics partners. Delivery availability depends on the customer's Pincode, State, District, Product, Product restrictions, and Courier serviceability. You can check delivery availability using the pincode checker during checkout.

2. Shipping Charges

Shipping charges are calculated based on applicable factors such as Delivery location, Order value, Product weight, Product dimensions, Delivery method, Shipping zone, and Promotional offers. The applicable shipping charge will be displayed before you place the order. If free shipping is available for eligible orders, the applicable conditions will be displayed on the website.

3. Estimated Delivery Time

The estimated delivery period will be displayed during checkout wherever available. Typical delivery estimates may be:

• Local/nearby locations: 2-3 business days
• Other serviceable locations: 4-7 business days

These are estimates and not guaranteed delivery dates unless specifically stated.

4. Order Processing Time

Orders may require processing before dispatch. Processing time may depend on Product availability, Order verification, Payment confirmation, Packaging, Product category, and Warehouse location. Customers may receive dispatch confirmation once the order has been handed over to the delivery partner.

5. Order Tracking

Once the order is dispatched, tracking information may be provided through Email, SMS, WhatsApp, Customer account, or Order tracking page. Where a tracking number is available, customers can use it to track shipment progress.

6. Delivery Attempts

The courier partner may make multiple delivery attempts according to its operational policy. Please ensure that the Mobile number is correct, Delivery address is accurate, Pincode is correct, and Someone is available to receive the package where required.

7. Incorrect Address

Customers are responsible for providing accurate delivery information. If an order cannot be delivered because of an incorrect Address, Pincode, Mobile number, or Customer-provided information, additional delivery attempts, return-to-origin or applicable charges may occur. Contact Green Agro as soon as possible if you notice an incorrect address after placing your order.

8. Damaged Package

When receiving your order, inspect the package where possible. If the package appears visibly damaged:

• Take photographs before opening.
• Take photographs of the product and packaging.
• Keep all packaging materials.
• Contact Green Agro promptly.

Do not discard the damaged packaging before the issue is resolved.

9. Missing or Incorrect Items

If your order contains missing products, incorrect products, incorrect quantities, or damaged products, contact Green Agro with your order number and relevant photographs/details. We will investigate the issue and provide an appropriate resolution according to our Refund & Return Policy.

10. Agriculture Product Delivery

Certain agricultural products may have special transportation or delivery requirements. Delivery may be restricted for certain products or destinations due to Product characteristics, Legal/regulatory restrictions, Courier restrictions, State-specific requirements, or Transportation limitations. If a product cannot legally or operationally be delivered to a particular location, the order may not be accepted or may need to be cancelled/refunded.

11. Weather and Force Majeure

Delivery may be delayed due to circumstances outside our reasonable control, including Heavy rainfall, Floods, Cyclones, Extreme weather, Natural disasters, Road closures, Transportation disruptions, Strikes, Government restrictions, Public emergencies, or Other unforeseen events. We will make reasonable efforts to communicate significant delays where possible.

12. Delivery Confirmation

An order may be considered delivered based on the delivery confirmation provided by the logistics partner. If you believe an order has been incorrectly marked as delivered, contact Green Agro immediately. We may investigate the delivery with the logistics provider.

13. Cash on Delivery

Where Cash on Delivery is available: COD availability depends on pincode, product, order value and other applicable conditions. COD orders may require confirmation. Certain products or locations may not qualify for COD. The available payment options will be displayed at checkout.

14. Shipping Restrictions

Some products may have restrictions based on Destination, Product category, Legal requirements, Courier policies, or Transportation regulations. Where applicable, such restrictions will be communicated to the customer.

15. Contact Us

For shipping and delivery assistance:

Green Agro
Phone: +91 9876543210
WhatsApp: +91 9876543210
Email: support@greenagro.com
Business Address: Milkat No. 410/A, Near Khandoba Temple, A/P Khandobachiwadi, Tal. Palus, Dist. Sangli – 416303, Maharashtra, India

Please keep your Order Number ready when contacting customer support.